Support and
system maintenance

Our support offering allows you to have confidence that your business critical systems are always in the safe hands of world-leading experts.

World leaders in support
and system maintenance

As your business grows, so will the demands on your system. The consequences of an outage can be disastrous ranging from loss of revenue, to loss of customers or legal action. The technologies we use are designed to be reliable, leading to an absolute minimal chance of downtime, but if something goes wrong it’s important to know that a solution is not far away.

We offer a range of support packages for all the technologies we work with including Erlang, Elixir, RabbitMQ, MongooseIM and EMQx. Our support packages ensure that if ever something goes wrong, one of our experts will be available to fix it as quickly as possible.

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Support Packages

We understand flexibility is important so we tailor our support packages around your individual needs. The below overview is a good starting point to help you understand what we offer, contact us to find out more.

Basic

Best for pre-funded start-ups and non-essential systems

1 user account to manage logging/monitoring issues on the Erlang Solutions ticket tracking system
Support for one technology only and specific platforms listed on supported environments
Limited number of consultative support hours

Business

Best for business critical systems in pre or mid development

Everything included in Basic plus:

2 user accounts to manage logging/monitoring issues on the Erlang Solutions ticket tracking system
Generous consultative support hours and trouble tickets consistent with expected usage
Guaranteed resolution plan in three working days if the issue is not resolved in the first instance

Enterprise

The best plan for your live mission-critical systems

Everything included in Business plus:

5 user accounts to manage log issues on the Erlang Solutions ticket tracking system
Highest priority for responses to all your logged issues
Unlimited consultative support hours and trouble tickets
Guaranteed resolution plan in one working day if the issue not resolved in the first instance

Extended

The best plan for your live mission-critical systems

Everything included in Enterprise plus:

Ideal for moving an existing Erlang/OTP environment to new platform, testing, on-going support and tested upgrades as future versions are released
Available for any open source or proprietary Erlang applications and systems
Mainly for technical environments with other Erlang open source or third-party proprietary systems
Tailored to individual needs

Technologies we support

Trusted by the creators

We have deep relationships with the teams behind the tech we offer support for. Our experts still works closely with the Erlang / OTP team on releases and, should your need require it, can build patches directly into releases. We are trusted by the creators of both RabbitMQ and Elixir who refer users to us for support. We are proud partners of EMQ X and the creators of MongooseIM. If something goes wrong, you’re in the hands of the experts who even the creators themselves turn to.

Consulting

Let our experts guide your team to create a system that meets your commercial needs including higher uptime, less physical infrastructure requirements, less vulnerabilities and a system that is quicker to update.

Code & Architecture Reviews

Want actionable advice on how to improve, optimise and future proof your system? Our experts will conduct and in-depth review providing a comprehensive report filled with actionable improvements. Learn more today.

Training

Upskilling your team is good for staff retention and the most cost effective way to ensure the long-term success of your system. Our world-leading experts offer a wide range of training for BEAM-based technologies.

Ready to start working with us?

Erlang Solutions exists to build transformative solutions for the world’s most ambitious companies, by providing user-focused consultancy, high tech capabilities and diverse communities.

World leaders in support and system maintenance